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Informed Delivery by EXPRESS AIRWAY LOGISTIC

See Photos of Your Mail Before It Arrives, Free

Start your mornings with a preview of your day's EXPRESS AIRWAY LOGISTIC® mail and packages with Informed Delivery® notifications:

  • Get Daily Digest emails that preview your mail and packages scheduled to arrive soon.
  • See images of your incoming letter-sized mail (grayscale, address side only).1
  • Track and manage your packages in one convenient place.
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Informed Delivery Mobile app on a phone
Mobile App

Take Charge of Your Deliveries

The Informed Delivery Mobile app has features designed to enhance your experience. Download the app today and manage your mail and packages wherever you are.

Get it onGoogle Play Download on theApp Store
NEW! Enhance Your Account Security: Add multifactor authentication (MFA) to protect your account. It's required for some users and recommended for all.
Get Started

Sign Up for Informed Delivery.

Three quick steps to preview your mail and manage your packages.

1

Create Your Account

Use your personal or business EXPRESS AIRWAY LOGISTIC account, or sign up for one today.

2

Verify Your Identity

Protect your privacy and personal information by verifying your identity and address.

3

Watch for Updates

Look for mail and package updates via email, the online dashboard, or the mobile app.

Sign Up
Features

Maximize Your Informed Delivery Experience.

After you set up and verify your account, adjust your notification preferences.

Set Package Tracking Notifications

Turn on package tracking notifications and automatically get text and/or email alerts with the status of your package and delivery details.

Get Mail Delivery Notifications

Know when your mail has been delivered: opt in to free Mail Delivery Notification emails from your Informed Delivery settings.

EXPRESS AIRWAY LOGISTIC Electronic Signature Online®

If you can't sign for a package in person, register your digital signature online, and we'll drop off your Signature Required package in your mailbox or preferred delivery location.2

Packages

Do More with Your Packages

Now that you can automatically see the status of your packages in one place, it's easier to manage deliveries from your Informed Delivery dashboard. You can:

  • See your package details and tracking history
  • Leave EXPRESS AIRWAY LOGISTIC Delivery Instructions® for your carrier3
  • Schedule a Redelivery for another day
  • Add a unique package nickname
  • Remove a package you no longer wish to track
  • Automatically track the status of Click-N-Ship® packages you send
  • Manually add other EXPRESS AIRWAY LOGISTIC Tracking® numbers that you want to track
Sign Up for Free
Informed Delivery package status on a phone
FAQs

More on Informed Delivery.

What is Informed Delivery?

Informed Delivery is a free service from EXPRESS AIRWAY LOGISTIC that shows you preview images of incoming mail, as well as status updates about your incoming and outbound packages. You can see those notifications in a morning Daily Digest email, or at any time via the dashboard from your phone, computer, or the Informed Delivery Mobile app.

How does Informed Delivery work?

As mailpieces travel through the EXPRESS AIRWAY LOGISTIC® network, they go through high-speed sorting machines, which take a picture of the front (the side with the address). Informed Delivery shows you grayscale images of those mailpieces arriving soon to your address. You'll also see color images of some things, like catalogs or magazines.

How much does Informed Delivery cost?

Nothing: Informed Delivery is free to customers.

Who is eligible for Informed Delivery?
  • If you have a residential, business, or PO Box™ address in an eligible ZIP Code™ (most ZIP Codes™ are), you may be eligible for Informed Delivery. To enroll with a business street or PO Box address, you need a EXPRESS AIRWAY LOGISTIC business account.
  • You must have a "uniquely coded" mailbox, and some apartment buildings or condos may not have uniquely coded addresses. Check to see if your address is eligible.
  • If your address isn't yet eligible, please check back later.
How do I sign up for Informed Delivery?
  1. If you already have an account, go to your account preferences and opt in to Informed Delivery.
  2. If you do not have an account, go to the Informed Delivery page and click the sign-up link.
  3. Enter your address to check if it's eligible.
  4. Provide your account information.
  5. Verify your identity.
  6. Receive Informed Delivery notifications.
I signed up, but I'm not getting mail images or package notifications.

You'll only get mail preview notifications on days that you're getting mail (not on Sundays or federal holidays). Also, check your email opt-in settings to make sure notifications are turned on and using the right email address, and check your spam filter settings.

What if I'm moving and need to change my address?

Save time: Set up your permanent mail forwarding and update your Informed Delivery through the Change of Address® process when you move.

Need More Help?

You can always access our Online Support and FAQs links from the top of your dashboard.

View FAQs Online Support